What does BT Call Protect do?
BT Call Protect proactively monitors nuisance calls and automatically prevents them getting through to your phone by sending them directly to a junk voicemail. BT will identify nuisance calls on the BT Blacklist which will automatically send them to your junk voicemail.
You can also create your own personal blacklist to send all future calls from unwanted numbers to your junk voicemail.
How do I add numbers to my personal blacklist?
BT Call Protect makes it very simple to divert nuisance calls. If you receive an nuisance call, hang up the phone, dial 1572 and follow the simple instructions to add it to your Personal blacklist.
You can manage your settings and personal blacklist at bt.com/btcallprotect where you log in using your BT ID, alternatively you can dial 1572 free from your home phone.
I have a problem with withheld numbers, can BT Call Protect help?
Yes, another feature of BT Call Protect is the ability to divert individual call categories. Withheld, International and Unrecognised numbers can all be sent directly to your junk voicemail. You can manage these online or by calling 1572.
How much does BT Call Protect cost?
BT Call Protect is completely free to all BT home phone customers. You won’t get charged to call 1572, where you can manage your settings and add numbers to your personal blacklist.
How do I get BT Call Protect?
If you are a new or existing customer you can find out more and order the service at